Refund policy

Welcome to Reliable Apparel! We are dedicated to providing you with top-quality products and exceptional customer service. Please review our refund policy carefully before making any purchases.

1. Sales and Customisation

All purchases made through our store are specially made to order, tailoring each product to your specifications. Given this personalised process, as soon as an order is sent to production, all sales are considered final. We regretfully cannot offer refunds or exchanges for reasons such as changes of mind or sizing issues. 

2. Damaged or Defective Products

In the event that you receive a damaged or defective product, we kindly ask you to contact us within 7 days of receiving your order. Our team will assist you promptly. To qualify for a replacement or refund, the damaged or defective item must be reported within the 7-day period and returned to us for inspection.

3. Initiating a Refund Request

For damaged or defective products, please follow these steps to initiate a refund request:

• Send an email to goodstuff@reliable-apparel.com with the following information:
  • Your order number (#XXXX)
  • A detailed description of the damage or defect
  • A photograph of the damaged or defective item
  • Your preferred solution (refund or replacement)

4. Review and Resolution

Please note that we retain the right to assess and decide on each refund or replacement request. We may decline requests that are suspected of being fraudulent, abusive, or in violation of our terms and conditions.

We appreciate your understanding of our refund policy and thank you for choosing to shop with us. If you have any questions or concerns about our policy, please do not hesitate to contact us at goodstuff@reliable-apparel.com.